Our site is easy to use and all our pre-design rentals are available for you to reserve directly.

To request a quote for custom orders, click HERE.

For more details, please visit our "How to Rent" page by clicking HERE.

We offer two payment options: you can either pay in full upfront, or secure your booking with a 50% retainer, with the remaining balance due 1 month after you place your order!

No, we don’t have a minimum order requirement for our pre-designed collections. Whether you’d like to rent just a bouquet or multiple centerpieces, you’re free to choose as many or as few items as you need (based on availability).

You may book our pre-designed collections or custom designs up to 2 years in advance. Peak wedding months (February-May and September-October) tend to book quickly, and availability cannot be guaranteed.

As part of our initial launch, bookings for pre-designed collections will begin in July 2026. Starting then, you’ll be able to reserve your arrangements with as little as 3 weeks’ notice.

For custom designs, we require a minimum of 3 months’ notice to thoughtfully source materials and curate arrangements tailored to your vision.

No, you will receive a prepaid return shipping label for each box along with detailed instructions upon delivery of your order. You only cover the outbound shipping from The Chic Stem to your location at checkout.

If you have misplaced your pre-paid return shipping label, please contact info@thechicstem.com with your order number.

We are happy to accommodate event date changes at no additional cost, subject to product availability. If you need to reschedule, please contact us at info@thechicstem.com.

Cancellations made 90 days or more prior to your event are eligible for a full refund. Cancellations made within 90 days of the event date are non-refundable and subject to the full booking charge.

Shipping Rentals:

Orders are shipped 5–7 days prior to your event date. Tracking details will be provided once your items have been dispatched.

Full-Service Delivery & Setup:

We coordinate directly with you, your planner, or venue to finalize all logistics and timelines ahead of your event. On the day, our team handles delivery, setup, and breakdown from start to finish.

Local Pickup:

Orders will be ready for pickup approximately 5 days before your event. You will be notified once your items are prepared, and a pickup time will be scheduled with you.

We understand that all rental pieces experience natural wear over time. Our arrangements are crafted with premium Real Touch florals and are designed for long-term use, with very rare instances of irreversible damage.

By renting, clients assume responsibility for the care of all items throughout the rental period. Each rental includes coverage for standard wear such as minor petal fraying or light surface marks.

Damage beyond normal wear - including disassembly, burns, excessive staining, or exposure to water or fire - may incur additional fees of up to 50% of the item’s rental value.

Please see our terms and conditions page for more details.

We appreciate your care in preserving these pieces so they remain beautiful for every celebration of future couples 🤍

If an item is not returned or is returned in a condition requiring full replacement, the client will be responsible for 150% of the item’s rental cost. Please refer to our Terms & Conditions for full details.

All rental items must be returned the next business day following your event. Please drop off your return at your local UPS location within this timeframe to avoid late fees. A $50 per day late fee will apply for late returns.

Please email us at info@thechicstem.com with your order number and requested changes, and we will do our best to accommodate your request.

As a small floral rental boutique, we maintain limited inventory per collection for each event date. If an item is unavailable, we encourage you to explore our other collections or inquire about a custom design (minimum fees apply). Availability may also open due to cancellations, so we encourage you to check back for updates.

Yes, absolutely! We offer custom floral design services for clients looking for something unique and tailored to their vision. Whether you have a specific color palette, arrangement style, or custom pieces in mind that aren’t part of our standard pre-designed collections, we’d love to bring your ideas to life.

To submit a custom order inquiry, click HERE.

Please note that custom designs require a minimum order of $1,500 and at least 3 months’ notice to allow time for sourcing and production based on your vision.

Custom designs require a minimum investment due to the time, sourcing, one-on-one consultations and design detail involved in creating fully bespoke arrangements. Each piece is thoughtfully curated, from floral selection to composition, and often requires specialized ordering and preparation.

This minimum ensures we can maintain the highest level of quality, design consistency, and service for every custom project.

Please submit an inquiry HERE with details of the pieces and overall vision you have in mind. From there, we will create a custom mood board and proposal tailored to your event.

Once your booking is secured with a 50% retainer, we begin sourcing florals based on your design direction. Throughout the design process, we will keep you updated with photos and videos and accommodate refinements as much as possible before your items are shipped.

Yes! We offer full-service floral rentals, including delivery, setup/installation, and post-event breakdown within a 100-mile radius of Summerville, Charleston, SC (29486).

You can check if your venue falls within our delivery range at checkout by entering your zip code. If you’re unsure, feel free to email us at info@thechicstem.com and we’ll be happy to confirm for you.

Please note:

• A flat fee of $350 applies for delivery, setup, and pickup by The Chic Stem team

• A minimum order of $1,500 is required for full-service delivery