Privacy policy

This Privacy Policy explains how The Chic Stem Rental Co ("The Chic Stem," "we," "our," or "us") collects, uses, and protects personal information obtained through our websites, services, and communications (collectively, the "Services").

By using our website, including https://thechicstem.com/ (the "Site"), you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Company & Contact Information

Data Controller: The Chic Stem Rental Co
Address: 327 Cantley Court, Summerville, South Carolina 29483, United States
Email: thechicstem@gmail.com
Phone: 360‑286‑8071

2. Scope

This Privacy Policy applies to all personal information we collect through our Site and Services. It does not apply to third-party websites or platforms that we do not own or control.

We currently serve customers in the United States and Canada. We do not process payments or ship products outside these regions.

3. Information We Collect

We collect the following categories of information:

a. Information You Provide

• Contact details (name, email, phone number, address)

• Account and order details

• Payment details (processed securely by Stripe; we retain only the last four digits)

• Communication preferences and correspondence

• Content you submit, such as reviews, testimonials, or media

b. Information Collected Automatically
When you visit our Site, we automatically collect:

• Device, browser, and network information (IP address, operating system, browser type)

• Website activity data (pages visited, time on page, referring URLs)

• Shopping and cart data

• Cookies, pixels, and analytics identifiers

c. Information from Third Parties
We may receive information from:

• Payment processors (Stripe)

• Marketing platforms (ActiveCampaign, Brevo)

• Affiliate tracking systems (Refersion)

• Analytics and advertising platforms (Google Analytics 4, Meta, Pinterest, TikTok)

4. How We Use Your Information

We use personal information to:

• Process and fulfill rental orders

• Manage payments, deposits, and returns

• Communicate about orders, promotions, and support requests

• Improve our products, services, and website performance

• Provide customer support via Freshchat and email

• Send marketing emails and product recommendations (you may opt out anytime)

• Prevent fraud and ensure site security

• Comply with legal obligations and enforce our Terms of Service

We do not sell personal data.

5. Cookies, Tracking, and Analytics

We use cookies, pixels, and similar technologies to improve your experience and measure website performance.

Tracking is used for:

• Site functionality (BigCommerce)

• Payment processing (Stripe)

• Analytics (Google Analytics 4)

• Marketing and ad performance (Meta Pixel, TikTok Pixel, Pinterest Tag, Snap Pixel)

• Email automation and personalization (ActiveCampaign, Brevo)

• Affiliate tracking (Refersion)

• Engagement tools (Freshchat)

You can manage or disable cookies in your browser settings. Blocking all cookies may limit certain site features.

For more information or to opt out of targeted advertising, visit the Digital Advertising Alliance Opt-Out Tool at http://www.aboutads.info/choices/.

6. How We Share Information

We share information only as needed to provide and improve our Services.

a. Service Providers
We use trusted service providers, including:

• BigCommerce – website hosting and e-commerce infrastructure

• AWS (Amazon Web Services) – cloud hosting

• Stripe – payment processing and card vaulting

• FedEx – shipping and returns

• ActiveCampaign / Brevo – marketing / store communications

• Freshchat – customer support chat

• Refersion – affiliate tracking and rewards

b. Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

c. Legal Compliance
We may disclose personal information if required by law or to protect our rights, customers, or property.

7. Data Security

We use industry-standard measures to protect your personal information, including:

• HTTPS encryption for all website traffic

• Secure, PCI-compliant payment processing via Stripe

• Limited internal access to personal data

• Regular monitoring for unauthorized access

8. Data Retention

We retain customer and order data as long as necessary to:

• Fulfill orders and provide customer service

• Meet tax, accounting, and legal obligations

• Maintain accurate business records

Once data is no longer needed, it is securely deleted or anonymized.

9. Your Privacy Rights (U.S. and Canada)

Depending on your state or province of residence, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Opt out of marketing emails and targeted advertising

• Limit the use of sensitive personal information

To exercise your rights, contact us at 360‑286‑8071 or thechicstem@gmail.com.

10. California Privacy Rights (CPRA)

California residents have additional rights under the California Privacy Rights Act (CPRA):

• Right to know what personal data we collect and how it's used

• Right to delete personal data (subject to legal exceptions)

• Right to correct inaccurate information

• Right to opt out of the "sale" or "sharing" of data

• Right to non-discrimination for exercising privacy rights

We do not sell personal information in the conventional sense.

11. Children's Privacy

Our Services are not directed toward children under 18.

If you are under 18, you may use the Site only with the involvement of a parent or guardian.

We do not knowingly collect or store personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes may be communicated via email or notice on our website.

13. Contact Us

For questions about this Privacy Policy or your personal data, contact:

The Chic Stem Rental Co
327 Cantley Court, Summerville, South Carolina 29483, United States
Phone: 360‑286‑8071
Email: thechicstem@gmail.com